🔥 Big Fish Games Inc | Complaints | Better Business Bureau® Profile

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I look forward to hearing back from you! Doing this will route the new information right back to Customer Support in the same email, and it will greatly help us get back to you more quickly. If you reply through that message or the link below we can quickly work together to look into these purchases. Sort By. Either of these options will be the quickest way we can resolve this for you. Status: Answered. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We are happy to assist him with resolving this issue as quickly as possible. To address any specific purchases that may have been unauthorized, it seems purchases on your account go through Google Play. I asked for a host. We appreciate your understanding, Ms. I could have gotten more if I would have bought a normal package. I asked for a coin boost so I can continue to play the game obviously nothing. If you reply through that message or the link below we can quickly work together to help with any concerns that you may have. We understand that Ms. In his reply, our agent was able to add M coins to your Jackpot Magic Slots account. We will also need to receive replies to any emails we send. I was told that we should only have one open ticket and always respond to that ticket. While we are happy to replace games, please note that you will not be able to get the same game with any coupons that we issue. If you reply to that message sent via your listed email or write in to us by following the link below, we can quickly work together to look into the logs for gameplay in Stickin' Spree Blast and confirm whether there was an issue with the bonus round crediting properly, and credit if so. We are happy to assist with resolving this issue as quickly as possible. We haven't received any emails from this alias since January , making it nearly a year since we've been contacted. We are currently behind our usual response time of 72 hours and it sounds like you may have received one of our bulk responses for each email that was sent in. I have also emailed you directly through our Customer Support email system. Please let me know if any of the following information is available: -Date of the incident if a date other than March 18 -Time of the incident -Time zone you are located in -Name of the game you were playing when the incident occurred -Amount of chips not credited If I am able to confirm an issue in gameplay, I can definitely credit those chips to your account. I am definitely happy to search our system to look into what is going on. With that information we can look into this in greater depth. If you reply through that message mentioned above we can quickly work together to look into this issue. I emailed them all day Tuesday and today. We understand that Mrs. Obviously we are losing a lot. We understand that Mr. And of course nothing. We are more than happy to help. We would love to assist you via email, so please reply directly to the email we sent reach us. Customer Complaints Summary. We do encourage Ms. My name is Tim and I'm really glad to be helping today. Felix, our Big Fish Games diagnostic tool. I have read each pargraph carefully and want to no where it states that in the Big Fish Casino Rules. We want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email. I emailed them Monday they gave me a coin boost. We hope that we have resolved Ms. That will allow us to locate you in our system and follow up on any purchase concerns you may have. We hope that we have begun to resolve Mr. If you would like to instead try and get any of these games working, we can definitely help out there to find the source of these errors. They should really be on top of contacting people back. We saw that you created a ticket on Monday the 11th and that one of our agents was able to respond to that ticket on the 14th, within our 72 hour response time. Since Friday I have had 3 tickets created where in the past I always had an open ticket. To do so, please tap the Settings menu shaped like a gear at the top right of the screen. If you need some help getting the Order ID for the purchase, you can contact Google Play and they should be able to help.

Years in Business: Overview of BBB Ratings. As a matter of policy, BBB does not endorse any product, service or business. You can also reply with the info through this BBB contact. I spent a lot over the weekend. Status: Resolved. Hours later I went to play big fish casino and noticed that the tickets werent in fact converted per his response to me.

It is frustrating to sugarhouse casino job the least. This email was sent on April 1 at am PDT and has not yet received a response. All I ask is for coin boosts when we file.

If Ms. Sending in multiple emails can drastically increase the time it takes us to reply because we then have to track down the other emails and their content.

From there, select "Game Help". So I would like to no why this keeps happening on my end that big fish casino club level rewards tickets are created were in the past it hasnt as I have been told to always reply to one open ticket and I cant as it big fish casino club level rewards to create new tickets.

This will be the quickest way we can resolve this for you. BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are subject to change at any time. We are always happy to help a customer directly. It appears that we are addressing all of your previous concerns regarding your games not activating in our current support ticket and have nothing further to add at this time.

Need to file a complaint? We hope that we have resolved Mrs. However, BBB does not verify the accuracy of information provided big fish casino club level rewards third parties, and does not guarantee the accuracy of any information in Business Profiles.

We are happy to assist her with resolving this issue as quickly as possible. Normally they would give you a coin boost.

We are happy to assist Ms.

Next, select "Contact Us" and fill out the form provided. Customer Response. We would love to handle your concerns, but will need a current, verified email in which to contact you with. I would like to add to my inquiry. I have spent thousand and thousand of dollars on this game. BBB is here to help. We strongly suggest Ms. The best course to follow if something else occurs in the game or if you have further information to add is to reply directly to the initial email you created. Since it appears as though the tickets were combined to speed up our response to you, and this has caused some confusion regarding your remaining issues, I have created a new ticket to help. This is Tim again with Big Fish. In the future the best way to reach us is through our Contact Us Page linked below. So I responded to that ticket and a new ticket was created with an automated response which I than had to re enter the information asking for my tickets to be converted to chips. Want a quote from this business? And re entered the information again. I have never asked for complimentary chips since being placed on this program. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. File a Complaint. I want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email. Since our logs are rather extensive and record all gameplay for each account, in order to look into this incident for you I'll need a little bit more information. But there system is not letting me do it and a new ticket is created everytime. I got ripped off on the coin package. Nothing was resolved from that. BBB Business Profiles generally cover a three-year reporting period.